The Twin Cities area has an extensive number of options for people with different handicaps to get from one place to another. Mobility issues can range from being unsteady to needing a walker, a wheelchair, or a scooter. Often we feel like the only way to get from place to place is to have a trusted friend or relative take us. However, there are times when we may need to look for other methods. Other reliable methods are available, so here are some options for you.
Things to Consider
It’s good to think of all of the issues that could impact you when you’re traveling with or helping a person with mobility issues navigate from place to place. Each system will make some accommodations to help people that need assistance but they will vary--they may even vary from driver to driver. An understanding of some of the terminology is a good place to start.
Door to Door: Supplemental transportation services like taxis or rideshare companies will pick you up outside your door and drop you at the door of your destination. There may be no assistance getting in and out of the vehicle or into the buildings.
Door-through-Door Service: Private agencies provide drivers who offer personal assistance (wheelchair help, help with bags, etc.) through a passenger's door and on through the door of their destination and back. Consider if you are being dropped at a mall or hospital the service generally stops at the door of the facility, not at the store or suite.
Payment Method: Insurers, Medicaid, and other governmental agencies will provide a variation of financial assistance depending on need or insurance. You need to have this figured out before setting up a ride--often you will be provided with an eligibility card--otherwise, you may be required to pay the full fare.
Advance Registration: Many systems require you to register with them before booking a ride. This process can take days to weeks depending on the system and its backlog--plan ahead. Again registration cards are often provided.
Ambulation Assistance: You may see that customers must be able to “ambulate”, or walk, in and out of the vehicle. Drivers in these situations usually cannot legally help a customer get in and out of the vehicle due to governmental and safety guidelines.
Wheelchair or Scooter Considerations: Generally there needs to be a way to accommodate the wheelchair or scooter in the vehicle without impacting the safety of the driver and passenger. This may mean it’s put into the backseat or trunk and doesn’t impair the driver’s vision. Scooters generally require quite a bit of space and generally a place for the driver to ride--perhaps help with ambulation. *see the note on ADA mobility devices below. Lyft’s website has information about a program they are working on to develop more capabilities for customers with scooters or fixed wheelchairs however it's not running yet in Minnesota. They recommend the following service providers at this time.
Minneapolis/St. Paul
- Yellow Taxicab
- 612-644-6569
- Green and White Taxi
- 651-293-9999
- Minneapple Taxi
- 612-338-9300
- La Mexicana Taxi
- 612-788-1226
Wait Times: One of the biggest drawbacks of using the various transportation options are windows of time for pick-up at both ends of the trip. Be sure you are prepared for the windows and know your options--like limiting unacceptable issues like setting up a pick-up time that is too early for you. Ask for an option that may include "not before" a specific time but puts you on the schedule.
Mobility Devices
By ADA (Americans with Disabilities Act) definition, a wheelchair is a mobility aid belonging to any class of three or four-wheeled devices, usable indoors, designed for, and used by individuals with mobility limitations, whether operated manually or powered. These devices include scooters and Segways.
According to the ADA, to be carried in a public transit vehicle, such a device cannot exceed 30 inches in width and 48 inches in length when measured two inches above the ground. The ADA also states that service will not be provided if the combined weight of the rider and the wheelchair exceeds 600 pounds. For the safety of our passengers, For instance, Metro Transit's wheelchair securement system is designed for front-facing riders using all four straps. Public transit vehicles include buses, medical vans, Uber or Lyft-type services, etc.
When possible, for the safety of the occupant, occupants of scooter-type wheelchairs will be asked to transfer from the scooter to a vehicle seat.
Paratransit
If there are issues with public transit, there may be ways around them. If you do have problems with mobility, then you may want to consider paratransit: a transportation system specifically designed to accommodate seniors and others with limited mobility.
Paratransit vehicles are often buses or even cabs, specifically equipped to handle wheelchairs and the like. They travel the same approximate routes as your local public transit but are more flexible in their stops and will pick passengers up at their homes.
To use paratransit, you may need to qualify under the Americans with Disabilities Act. In other words, you need to show that your mobility issues prevent you from taking regular public transit. Qualifications are different in different areas, but factors considered include:
- What your disability is
- Your level of functionality and mobility
- Obstacles in your area that may prevent you from reaching public transit on your own
- Environmental conditions
Searching Paratransit in Minnesota services are currently found at the Univ. of Minnesota and by providers like Midwest Paratransit Services.
Providers
Metro Mobility is the primary resource for people with wheelchair and scooter assist needs in the Twin Cities. They can take a variety of payment methods and their service will bring people anyplace regardless of purpose--you do need an authorization card to schedule a ride based on eligibility. It is a shared ride service which is probably the most difficult aspect of riding on this service. There are windows of time they have for pick up and often riders need to wait for their ride. You can schedule a ride 1-4 days in advance and the driver will generally arrive within a 90-minute window. Setting up a “no earlier” time when necessary is possible–for instance if you are working. They do not accept same-day rides during peak travel times however you can ride on a standby basis if you live in certain geographic locations. Standing orders can also be put in their system if you have a regular pick-up and destination. A couple things to remember: there may be reduced availability when traveling outside of the metro area, if you miss or have late cancellations of your rides, you can be penalized by having your Metro services suspended.
The following list indicates whether you might be eligible for Metro Mobility Ridership:
- A person is physically unable to get to the bus because of their disability or health condition within an area that the fixed route serves.
- A person is unable to navigate the regular fixed route system because of their disability.
- A person is unable to board or exit the bus at some locations because of their disability.
Pre-registration by phone is required before scheduling the first ride, call 651-602-5465. Here is a guide that covers Metro Mobility Services and requirements.
Transit Link is a service for people in areas further out, like our Comfort Keepers clients in Andover, Chisago, or Circle Pines, it's a dial-a-ride minibus. Free transfers are available to bus routes. Transit Link provides both curb-to-curb services for the general public and door-to-door service (upon request) for ADA-certified riders. Call 651-602-LINK (5465) to make Transit Link reservations in advance.
For instance, the Anoka County Transit, in conjunction with the Metropolitan Council, provides Transit Link dial-a-ride transit service in Anoka. This service requires advanced reservations. Transit Link is public transportation that operates where regular fixed-route transit is unavailable. This service operates using accessible buses. Anoka also offers Med Link. This service is run by volunteers and provides persons with handicaps, veterans and seniors rides to medical appointments, and trips to Anoka Government buildings. To register please call reservations at 763 324 3255.
Washington and Ramsey County
Washington and Ramsey County have a variety of services available but not a single site like the Anoka Traveler. To find out more you can look into each city's website or call the seniorlinkage line at 800-323-2433. They have people and resources to assist with finding transportation for seniors. If you’re more of an online searcher you can navigate Minnesota Help.Info and search on transportation type, payment type, and VA transportation.
White Bear Lake has an online resource that describes various resources and their representative costs on its senior website.
Northstar
Northstar Commuter Rail service is fully compliant with the Americans with Disabilities Act. All station platforms will include ramps to provide easy roll-on access for passengers in wheelchairs or with strollers. Each Northstar passenger car also is equipped with a wheelchair lift and space to accommodate four wheelchairs. Passengers can take the Northstar from Big Lake to MSP Airport, Target Field, and the Mall of America. Riders can change from the Northstar to the Light Rail at Target Field Station to extend their trip as necessary.
Light Rail
If your destination is downtown Minneapolis or St. Paul you likely need to change to the commuter light rail line at Target Field. The METRO Blue Line offers fast, quiet light-rail service between downtown Minneapolis and the Mall of America.
The METRO Green Line has many destinations to choose from: the history of Capitol City, the cuisine along University Avenue, the energy of the University of Minnesota campus, and the oldness of downtown St. Paul.
The METRO Blue & Green Line lines charge the same fares as local buses. Light rail trips operate every 10 minutes throughout the day, every 10-15 minutes evenings, and every 30-60 minutes overnight. Light-rail trains offer step-free boarding and are equipped with designated sections for customers using wheelchairs. In addition, all station platforms are fully accessible.
Private Providers
Disabled American Veterans
The DAV offers free transportation to veterans for clinic and hospital appointments across the state. They generally like a one-week notice for the trip and veterans' families and caregivers may ride along if there is room.
Lyft and Uber
While both Lyft and Uber provide handicapped assisted rides they are based on a driver being available. If you use a wheelchair both companies require that you can ambulate yourself into the vehicle and that your wheelchair be able to be placed in the trunk or back seat of the vehicle without impacting the driver’s ability to see. Both companies are working on wheelchair-accessible vans but they are not currently available in Minnesota at the time this blog was developed.
Transportation Plus (Ihail)
Transportation Plus–Ihail– has multiple vehicles that can accept wheelchairs that offer drive on and off the vans. These vehicles are available either as scheduled when needed or call to see if they are available. All of the drivers have been trained to handle passengers with special needs. They accept some forms of MA and other types of payment--be sure to check in advance. There can be periods of limited availability of vans and driving distances so there is the possibility of long wait times.
Allegiance
This company provides non-emergency wheelchair and stretcher transportation to a wide variety of medical appointments and brings you inside the door. The specialty is tailored to seniors, veterans, and disabled individuals. Call them at 651-207-5211 for more information.
Getting out is Important
While it can be challenging getting around the area with these providers people that use these services say thongs are improving and it gets better once you know the challenges and idiosyncrasies.